@incollection{,
	
					
					
					A25A547061908FEBB07DC7FAE06A3A9C
				,
	author={{RomanaAziz} and {BasitShahzad} and {Prince Sultan University}},
	journal={{Global Journal of Computer Science and Technology}},
	journal={{GJCST}}0975-41720975-435010.34257/gjcst,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1641524
}

@incollection{b0,
	
	
		,
	title={{A proposed instrument dimensions for measuring e-government service quality}}
		,
	author={{
			MAAlanezi
		} and {
			AKamil
		} and {
			SBasri
		}}
		
		
	
	
		,
	journal={{International Journal of u-and e-Service}}
		
			3
			
			,
	year={2010}
		
	

}

@book{b1,
	
	
		,
	title={{Conceptual Framework for understanding e-service quality: Implications for future research and managerial practice}}
		,
	author={{
			VAZeithaml
		} and {
			AParasuraman
		} and {
			AMalhotra
		}}
		
		
		
			,
	year={2000}
		
	

}

@incollection{b2,
	
	
		,
	title={{Development and validation of an instrument to measure user perceived service quality of information presenting web portals}}
		,
	author={{
			ZYang
		} and {
			SCai
		} and {
			ZZhou
		} and {
			NZhou
		}}
		
		
		
	
	
		,
	journal={{Information & Management}}
		
			42
			
			,
	year={2005}
		
	

}

@incollection{b3,
	
	
		,
	title={{ITmediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality}}
		,
	author={{
			C.-WTan
		} and {
			IBenbasat
		} and {
			RTCenfetelli
		}}
		
		
	
	
		,
	journal={{MIS quarterly}}
		
			37
			
			,
	year={2013}
		
	

}

@incollection{b4,
	
	
		,
	title={{A conceptual framework for understanding and measuring perceived service quality in net-based customer support systems}}
		,
	author={{
			LBurgess
		}}
	
	
		,
	booktitle={{CollECTeR LatAm Conference}}
				Santiago, Chile
		
			,
	year={2004}
			
		
	

}

@incollection{b5,
	
	
		,
	title={{ES-QUAL a multiple-item scale for assessing electronic service quality}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			AMalhotra
		}}
		
		
	
	
		,
	journal={{Journal of service research}}
		
			7
			
			,
	year={2005}
		
	

}

@book{b6,
	
	
		,
	title={{Impact of service quality dimensions in internet banking on customer satisfaction}}
		,
	author={{
			AGeorge
		} and {
			GGKumar
		}}
		
		
			,
	year={2014}
			41
			
		
	
	,
	note={DECISION}

}

@incollection{b7,
	
	
		,
	title={{Determining the relative importance of mobile banking quality factors}}
		,
	author={{
			H.-FLin
		}}
	
	
		,
	journal={{Computer Standards & Interfaces}}
		
			35
			
			,
	year={2013}
		
	

}

@incollection{b8,
	
	
		,
	title={{A factor and structural equation analysis of the enterprise systems success measurement model}}
		,
	author={{
			DSedera
		} and {
			GGable
		}}
		
	
	
		,
	booktitle={{ICIS 2004 Proceedings}}
				
			,
	year={2004}
			36
		
	

}

@incollection{b9,
	
	
		,
	title={{Measuring the quality of e-service: Scale development and initial validation}}
		,
	author={{
			SISwaid
		} and {
			RTWigand
		}}
		
	
	
		,
	journal={{Journal of Electronic Commerce Research}}
		
			10
			
			,
	year={2009}
		
	

}

@incollection{b10,
	
	
		,
	title={{Factors for Measurement of ITES Quality for Higher Education Institutions in Saudi Arabia}}
		,
	author={{
			BShahzad
		} and {
			RAziz
		}}
		
	
	
		,
	journal={{Global Journal of Computer Science and Technology}}
		
			15
			
			,
	year={2015}
		
	

}

@incollection{b11,
	
	
		,
	title={{Utilizing Technology in Education Environment: A Case Study}}
		,
	author={{
			BShahzad
		} and {
			EAlwagait
		}}
		
	
	
		,
	booktitle={{Information Technology: New Generations (ITNG), 2013 Tenth International Conference on}}
				
			,
	year={2013}
			
		
	

}

@incollection{b12,
	
	
		,
	title={{Taking risky opportunities in youthful content creation: teenagers' use of social networking sites for intimacy, privacy and selfexpression}}
		,
	author={{
			SLivingstone
		}}
	
	
		,
	booktitle={{New media & society}}
				
			,
	year={2008}
			10
			
		
	

}

@incollection{b13,
	
	
		,
	title={{Mixed method research: Fundamental issues of design, validity, and reliability in construction research}}
		,
	author={{
			DAAbowitz
		} and {
			TMToole
		}}
		
	
	
		,
	journal={{Journal of Construction Engineering and Management}}
		
			136
			
			,
	year={2009}
		
	

}

@incollection{b14,
	
	
		,
	title={{Toward a conceptual framework for mixed-method evaluation designs}}
		,
	author={{
			JCGreene
		} and {
			VJCaracelli
		} and {
			WFGraham
		}}
		
		
	
	
		,
	booktitle={{Educational evaluation and policy analysis}}
				
			,
	year={1989}
			11
			
		
	

}

@incollection{b15,
	
	
		,
	title={{Cultural differences in responses to a Likert scale}}
		,
	author={{
			JWLee
		} and {
			PSJones
		} and {
			YMineyama
		} and {
			XEZhang
		}}
		
		
		
	
	
		,
	journal={{Research in nursing & health}}
		
			25
			
			,
	year={2002}
		
	

}

@book{b16,
	
	
		,
	title={{Research Design: Qualitative, Quantitative, and Mixed Methods Approaches}}
		,
	author={{
			JWCreswell
		}}
		
			,
	year={2009}
			,
	publisher={Sage Publications}
		
	

}

@book{b17,
	
	
		,
	title={{Qualitative research practice: A guide for social science students and researchers: Sage}}
		,
	author={{
			JRitchie
		} and {
			JLewis
		} and {
			CMNicholls
		} and {
			ROrmston
		}}
		
		
		
		
			,
	year={2013}
		
	

}

@incollection{b18,
	
	
		,
	title={{Pragmatism vs interpretivism in qualitative information systems research}}
		,
	author={{
			G
		}}
	
	
		,
	journal={{European Journal of Information Systems}}
		
			21
			
			,
	year={2012}
		
	

}

@incollection{b19,
	
	
		,
	title={{The qualitative research interview}}
		,
	author={{
			SQQu
		} and {
			JDumay
		}}
		
	
	
		,
	journal={{Qualitative Research in Accounting & Management}}
		
			8
			
			,
	year={2011}
		
	

}

@incollection{b20,
	
	
		,
	title={{E-mail interviewing in qualitative research: A methodological discussion}}
		,
	author={{
			LIMeho
		}}
	
	
		,
	journal={{Journal of the American society for information science and technology}}
		
			57
			
			,
	year={2006}
		
	

}

@incollection{b21,
	
	
		,
	title={{Analyzing interview data: The development and evolution of a coding system}}
		,
	author={{
			CWeston
		} and {
			TGandell
		} and {
			JBeauchamp
		} and {
			LMcalpine
		} and {
			CWiseman
		} and {
			CBeauchamp
		}}
		
		
		
		
		
	
	
		,
	journal={{Qualitative sociology}}
		
			24
			
			,
	year={2001}
		
	

}

@incollection{b22,
	
	
		,
	title={{A qualitative assessment of Arab culture and information technology transfer}}
		,
	author={{
			CEHill
		} and {
			KDLoch
		} and {
			DStraub
		} and {
			KEl-Sheshai
		}}
		
		
		
	
	
		,
	journal={{Journal of Global Information Management (JGIM)}}
		
			6
			
			,
	year={1998}
		
	

}

@incollection{b23,
	
	
		,
	title={{A method of analysing interview transcripts in qualitative research}}
		,
	author={{
			PBurnard
		}}
	
	
		,
	journal={{Nurse education today}}
		
			11
			
			,
	year={1991}
		
	

}

@incollection{b24,
	
	
		,
	title={{KSU News Portal: A Case Study}}
		,
	author={{
			YAl-Ohali
		} and {
			AAAl-Oraij
		} and {
			BShahzad
		}}
		
		
	
	
		,
	booktitle={{International Conference on Internet Computing (ICOMP'11)}}
				
			,
	year={2011}
		
	

}

@incollection{b25,
	
	
		,
	title={{Does a Change in Weekend Days Have an Impact on Social Networking Activity?}}
		,
	author={{
			BShahzad
		} and {
			AAlwagait
		}}
		
	
	
		,
	journal={{Journal of Universal Computer Science}}
		
			20
			
			,
	year={2015}
		
	

}

@incollection{b26,
	
	
		,
	title={{Impact of social media usage on students academic performance in Saudi Arabia}}
		,
	author={{
			EAlwagait
		} and {
			BShahzad
		} and {
			SAlim
		}}
		
		
	
	
		,
	journal={{Computers in Human Behavior}}
		
			51
			
			,
	year={2015}
		
	

}

@incollection{b27,
	
	
		,
	title={{Impact of Change in Weekend Days on Social Networking Culture in Saudi Arabia}}
		,
	author={{
			BShahzad
		} and {
			EAlwagait
		} and {
			SAlim
		}}
		
		
	
	
		,
	booktitle={{2014 International Conference on Future Internet of Things and Cloud}}
				
			,
	year={2014}
			
		
	

}

@incollection{b28,
	
	
		,
	title={{Software Risk Management-Prioritization of frequently occurring Risk in Software Development Phases}}
		,
	author={{
			BShahzad
		} and {
			J
		}}
		
	
	
		,
	booktitle={{2nd International Conference on Information and Communication Technology (ICICT2007)}}
				
			,
	year={2007}
			
		
	
	,
	note={Using Relative Impact Risk Model}

}

@incollection{b29,
	
	
		,
	title={{Distributed risk analysis using relative impact technique}}
		,
	author={{
			BShahzad
		} and {
			JIqbal
		} and {
			ZHaq
		} and {
			SRaza
		}}
		
		
		
	
	
		,
	booktitle={{3rd Asian Conference on Intelligent Systems and Networks}}
				
			,
	year={2006}
			
		
	

}

@incollection{b30,
	
	
		,
	title={{Enhanced risk analysis-relative impact factorization}}
		,
	author={{
			BShahzad
		} and {
			TAfzal
		} and {
			RIrfan
		}}
		
		
	
	
		,
	booktitle={{Information and Communication Technologies, 2005. ICICT 2005. First International Conference on}}
				
			,
	year={2005}
			
		
	

}

@book{b31,
	
	
		,
	author={{
			AM SBasit Shahzad
		}}
		,
	title={{Application of Quantitative Research Methods in Identifying Software Project}}
				
	

}