Artificial Intelligence and Customer Communication
Keywords:
artificial intelligence, customer interaction, emotional intelligence, chat bots
Abstract
There is a rapid increase in the usage of artificial intelligence in the most recent decade. Use of Artificial Intelligence in the customer interaction is gaining traction in the market. It is saving a lot of money because chat bots are taking away the need of physical resources. Best utilization of AI is past the customary contact focus, where an organization's administration impression becomes exponentially. When one considers the aggregate entirety of keen gadgets in an organization today that can convey data about clients and their items to the cloud, an extraordinary wellspring of client administration information is accessible to influence.
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Published
2016-01-15
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Copyright (c) 2016 Authors and Global Journals Private Limited
This work is licensed under a Creative Commons Attribution 4.0 International License.