@incollection{,
	
					
					
					31D148AC877946C186EE7DBA70E00F37
				,
	author={{Abdullah AL-MalaiseAL-Ghamdi} and {King Abdulaziz University}},
	journal={{Global Journal of Computer Science and Technology}},
	journal={{GJCST}}0975-41720975-435010.34257/gjcst,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1711116
}

@book{b0,
	
	
		,
	title={{Demand and Value Assessment Methodology}}
		,
	author={{
			Agimo
		}}
		
			,
	year={2004}
			,
	address={Canberra, Australia}
		
	

}

@incollection{b1,
	
	
		,
	title={{The Impact of ICT Applications in the Development of Business Architecture of Enterprises}}
		,
	author={{
			AbdullahAl-Ghamdi
		} and {
			FarrukhAl-Malaise
		} and {
			Saleem
		}}
		
		
	
	
		,
	journal={{International Journal of Managerial Studies and Research (IJMSR)}}
		
			4
			4
			
			,
	year={2016}
		
	

}

@incollection{b2,
	
	
		,
	title={{Enterprise Application Integration as a Middleware: Modification in Data & Process Layer}}
		,
	author={{
			AbdullahAl-Ghamdi
		} and {
			FarrukhAl-Malaise
		} and {
			Saleem
		}}
		
		
	
	
		,
	booktitle={{Proceedings of 2014 Science and Information Conference}}
				2014 Science and Information ConferenceSAI
		
			,
	year={2014. 2014}
			
		
	

}

@incollection{b3,
	
	
		,
	title={{The Effects of Data Mining in ERP-CRM Model -A Case Study of MADAR}}
		,
	author={{
			ASAl-Mudimigh
		} and {
			FSaleem
		} and {
			ZUllah
		}}
		
		
	
	
		,
	journal={{WSEAS Transactions on Computers}}
		
			8
			5
			,
	year={2009}
		
	

}

@incollection{b4,
	
	
		,
	title={{Modelling Risks in IS/IT Projects through Causal and Cognitive Mapping}}
		,
	author={{
			AAl-Shehab
		} and {
			RHughes
		} and {
			GWinstanley
		}}
		
		
	
	
		,
	journal={{Electronic Journal of Information Systems Evaluation}}
		
			8
			1
			
			,
	year={2005}
		
	

}

@book{b5,
	
	
		,
	title={{Developing a Framework and Algorithm for Scalability to Evaluate the Performance and Throughput of CRM Systems}}
		,
	author={{
			AHAltalhi
		} and {
			AAl-Malaise
		} and {
			Al-Ghamdi
		} and {
			ZUllah
		} and {
			FSaleem
		}}
		
		
		
		
		
			,
	year={2016}
		
	
	,
	note={Intelligent Automation and Soft Computing}

}

@book{b6,
	
	
		,
	title={{Advancing Return on Investment, Analysis for Government IT: A Public Value Framework}}
		,
	author={{
			AnthonyMCresswell
		} and {
			BrianBurke
		} and {
			TheresaPardo
		}}
		
		
		
			,
	year={2006}
		
		
			Center for Technology in Government, University at Albany, SUNY
		
	

}

@incollection{b7,
	
	
		,
	title={{Measuring Return on Government IT Investments}}
		,
	author={{
			LucyDadayan
		}}
	
	
		,
	booktitle={{Proceedings of the 13th European Conference on Information Technology Evaluation}}
				,
	editor={
			DanRemenyi
			AnnBrown
		}
		the 13th European Conference on Information Technology EvaluationGenoa, Italy
		
			,
	publisher={Academic Conferences Limited}
			,
	year={2006}
			12
		
	

}

@book{b8,
	
	
		,
	title={{Worldwide IT Spending Forecast}}
		,
	author={{
			Gartner
		}}
		
		
			,
	year={2016. March 1, 2017}
		
	

}

@book{b9,
	
	
		,
	author={{
			ChipGliedman
		}}
		,
	title={{The Foundation of Sound Technology Investment : The Total Economic Impact TM Methodology}}
				
			,
	year={2003}
		
	

}

@book{b10,
	
	
		,
	title={{Changing the View of ROI to VOI-Value on Investment}}
		,
	author={{
			KHarris
		} and {
			Grey
		}}
		
		
			,
	year={2001. 2003}
		
		
			IDA Value Of Investment
		
	
	,
	note={Gartner Research Note, SPA-14-7250. IDA-VOI}

}

@book{b11,
	
	
		,
	author={{
			JLovelock
		} and {
			AnuragGupta
		} and {
			VeneciaLiu
		} and {
			Katell Thielemann ; John-David
		}}
		
		
		
		,
	title={{IT Spending Forecast, 4Q14 Update: Digital Business Moments}}
				
			,
	year={2015}
		
	
	,
	note={Gartner Webinars, High-Tech Tuesday Webinar Series}

}

@book{b12,
	
	
		,
	title={{IT Business Value Model for Information Intensive Organizations}}
		,
	author={{
			AC GMaçada
		} and {
			MMBeltrame
		}}
		
		
			,
	year={2012}
			
		
	

}

@incollection{b13,
	
	
		,
	title={{Government's ICT Project Failure Factors: A Revisit}}
		,
	author={{
			Haslinda SutanNawi
		} and {
			AzizahAhmad
		} and {
			OthmanAbdul Rahman
		} and {
			Ibrahim
		}}
		
		
		
	
	
		,
	booktitle={{2011 International Conference on Research and Innovation in Information Systems}}
				
			,
	year={2011}
			11
			
		
	

}

@book{b14,
	
	
		,
	title={{Net Present Value Definition}}
		,
	author={{
			Npv
		}}
		
		
			,
	year={2016. 2015}
		
	

}

@incollection{b15,
	
	
		,
	title={{The transformational dimension in the realization of business value from information technology}}
		,
	author={{
			SGregor
		} and {
			MMartin
		} and {
			WFernandez
		} and {
			SStern
		} and {
			MVitale
		}}
		
		
		
		
	
	
		,
	journal={{The Journal of Strategic Information Systems}}
		
			15
			3
			
			,
	year={2006}
		
	

}

@book{b16,
	
	
		,
	title={{Cost-Benefit Analysis (CBA)}}
				
			,
	year={2016}
		
	

}

@book{b17,
	
	
		,
	title={{}}
		,
	author={{
			Investopedia
		}}
		
		
	

}

@book{b18,
	
	
		,
	title={{Improving Health Care Efficiency with Social, Mobile, Analytics, and Cloud Technologies, SMAC: Better Together}}
		,
	author={{
			HGreenspun
		} and {
			ABalan-Cohen
		} and {
			CChang
		} and {
			SBanerjee
		}}
		
		
		
		
		
			,
	year={2016}
		
	
	,
	note={Deloitte Center for Health Solutions}

}