Abstract

Civil servants are often charged not providing effective services though they have sufficient resources and technological knowhow. The author is trying to explore the challenges of effective service delivery in civil service as implementing e-governance in Nepal. Survey method was used to generate data and adopted quantitative research technique. The study has claimed that Nepal has been facing numerous challenges during service delivery while implementing e-governance. Infrastructure development, human resource development and management, digital divide, are identified as the major challenges. Unnecessary influence of middleman and syndicate created by some hidden groups make government service holdup. Needless expansion of government agencies and its employees; too many layers in decision-making process; more process oriented service delivery rather than result oriented, failure to make individual officials responsible; and a lack of decentralization of necessary authority to the officials are the other challenges.