@incollection{,
	
					
					
					07D01B0FDEB2C47A1A3C39205CABCE55
				,
	author={{MartinEbner} and {GeorgEgger} and {Graz University of Technology}},
	journal={{Global Journal of Computer Science and Technology}},
	journal={{GJCST}}0975-41720975-435010.34257/gjcst,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1921118
}

@book{b0,
	
	
		,
	author={{
			SConger
		} and {
			MWinniford
		} and {
			LErickson-Harris
		}}
		
		
		,
	title={{Service management in operations, AMCIS}}
				
			,
	year={2008}
		
	

}

@incollection{b1,
	
	
		,
	title={{The deming cycle (pdca) concept as a tool for the transition to the innovative path of the continuous quality improvement in production processes of the agroindustrial sector}}
		,
	author={{
			MNDudin
		} and {
			OOSmirnova
		} and {
			NVVysotskaya
		} and {
			EEFrolova
		} and {
			NGVilkova
		}}
		
		
		
		
	
	
		,
	journal={{European Research Studies Journal}}
		
			
			,
	year={2017}
		
	

}

@book{b2,
	
	
		,
	title={{Empfehlung der Kommission vom 6. Mai 2003 betreffend die Definition der Kleinstunternehmen sowie der kleinen und mittleren Unternehmen}}
		
			,
	year={2003}
			
		
		
			Amtsblatt der Europäischen Union
		
	
	,
	note={Europäische Union}

}

@book{b3,
	
	
		,
	title={{ITIL Lite -A Road Map to Full or Partial ITIL Implementation, Stationery Office}}
		,
	author={{
			MFry
		}}
		
			,
	year={2012. 2012}
			,
	address={Norwich}
		
	

}

@book{b4,
	
	
		,
	author={{
			CHurley
		} and {
			DMainville
		}}
		
		,
	title={{A review of the results from the 8th annual itsm industry survey which was conducted january to april 2013. slideshare.net}}
				
			,
	year={2013}
		
	

}

@book{b5,
	
	
		,
	title={{}}
		,
	author={{
			Isaca
		} and {
			RollingIsaca
		} and {
			Meadows
		}}
		
		
		
			,
	year={2012}
		
	

}

@book{b6,
	
	
		,
	author={{
			WKeller
		} and {
			It-Unternehmensarchitektur
		}}
		
		,
	title={{Von der Geschäftsstrategie zur optimalen IT-Unterstützung}}
				
			,
	publisher={German Edition}
			5
			2012
		
	
	,
	note={dpunkt.verlag. 3 ed.}

}

@book{b7,
	
	
		,
	author={{
			JHKeuntje
		} and {
			RBarkow
		}}
		
		,
	title={{Enterprise-Architecture-Management in der Praxis: Wandel, Komplexität und IT-Kosten im Unternehmen beherrschen, Symposion}}
				
			,
	year={2010}
		
	

}

@book{b8,
	
	
		,
	title={{Six building blocks for creating real it strategies}}
		,
	author={{
			RMack
		} and {
			NFrey
		}}
		
		
			,
	year={2002}
		
		
			Gartner Consulting Group
		
	
	,
	note={Tech. Rep. R-17-3607}

}

@book{b9,
	
	
		,
	title={{OBASHI, Obashi business-it relations}}
				
	

}

@book{b10,
	
	
		,
	title={{}}
		,
	author={{
			CoObashi
		} and {
			Uk
		}}
		
		
			,
	year={2017}
		
	

}

@book{b11,
	
	
		,
	title={{IT Governance isn't one thing, it's everything. An executive view of governance}}
		,
	author={{
			SRomero
		}}
		
			,
	year={2011}
		
	

}

@incollection{b12,
	
	
		,
	title={{}}
		,
	author={{
			RSteinberg
		} and {
			AOrr
		}}
		
	
	
		,
	journal={{ITIL Service Operation, Stationery Office}}
		
			,
	year={2011. 2011}
		
	

}

@book{b13,
	
	
		,
	title={{The Open Group, TOGAF R Version 9.1, The Open Group}}
		
			,
	year={2013}
		
	

}

@book{b14,
	
	
		,
	title={{The Definition of Small Business Management, Demand Media}}
		,
	author={{
			OVitez
		}}
		
			,
	year={2013}
			743
		
	

}

@book{b15,
	
	
		,
	title={{IT Governance-How Top Performers Manage IT Decision Rights for Superior Results}}
		,
	author={{
			PWeill
		} and {
			JWRoss
		}}
		
		
			,
	year={2004}
			,
	publisher={Harvard Business Press}
			,
	address={Boston, Massachusetts}
		
	
	,
	note={1 ed.}

}

@book{b16,
	
	
		,
	title={{Enterprise architecture: The issue of the century, Database Programming and Design magazine}}
		,
	author={{
			JZachman
		}}
		
			,
	year={1997}
			
		
	

}