# Introduction

nformation and communication technology paraphernalia are arguably the most rapidly growing segment of the world ecosystem. The development in the sector permeates every human activity; social, economic, cultural, religious, political and healthcare (Idowu P et al, 2008). Information technology has radically changed the way that many people employed, work and think. Over the years, technology has touched a new pinnacle and now it is not confined to developed countries. Developing countries such as India have kept pace with the world in modern technology. Information technology has revolutionized the way medicine is practiced and how healthcare information is documented, archived and retrieved at the point of care.

Healthcare professionals can no longer ignore the practical application of information technology. While information technology is facing challenges of adoption, communication technology is striving to create health information exchanges for connecting providers within multi-organization environments and across disparate Author : Vice Principal and Associate Professor, Department of Hospital Management, Owaisi Hospital and Research Center, Hyderabad, 500058. E-mail : murtuzain21@gmail.com geographical boundaries, using secure and fail-safe internet connectivity for high speed data, voice and video communication (Neeraj Gour & Dhiraj Srivastava, 2010, Dr. Ajit K. Nagpal, 2011 ).

With enormous investments and intervention of Information Technology, IT has become increasingly important. Organizations continue to understand the benefits from IT especially in conjunction with corporate initiatives such as business process reengineering (BPR). Furthermore, the impact of technology on non financial outcomes such as customer satisfaction and quality is gaining interest. (Sarv Devaraj & Rajiv Kohli, 2000). In order to manage IT related product and service IT manager has to wear a lot of hats. Different part of organization will have different expectations of this position which has to be matched. (Bill Holtsnider and Brian D. Jaffe, 2012). It is also held that to be an effective IT manager he should develop a border frame of references, admit information you might otherwise ignore and consider other professional viewpoint (Rob Aalders and Peter Hind, 2002)
II.

# Methods

The present study is exploratory in nature. The data is largely descriptive and categorized as a nonexperimental qualitative study. The research is undertaken to identify information technology manager's roles & responsibility in a hospital and to understand intricacy allied with the job. The sampling method followed is purposive sampling. A prior appointment was taken from 45 participants including senior IT managers and junior IT managers who were working at least for one year with the hospital and were full time employees. They were briefed about the research study and encouraged to expel information relating to role and responsibilities as an IT manager .The data was collected by face to face interview; the facts were recorded manually. After the recording from the entire 45 participants data was analyzed through Interpretative Phenomenological Analysis. The study is restricted to hospitals of Hyderabad and Secunderabad.


# III.


# Discussions

The research finding articulates that the Information technology managers play imperative roles. The IT managers role and responsibilities vary depends on the size, structure, nature of the hospital and its
( D D D D D D D D )
technology adaptation. It was evident from the research that the IT managers are supported with full team that included a junior IT manager with skilled assistance and domain experts. The primary or core IT managers roles and responsibilities that were expressed after the study are represented in the form of sketch.


# a) Managerial Role

? Supervision and development of ideal IT system with staffing the IT team. 
Information Technology Managers Role and Responsibility:-A Study at Select Hospitals Information Technology Managers Role and Responsibility:-A Study at Select Hospitalsneeded Provide networking support to partnerg) Vendor Management Role1. Managerial Role and Responsibilities of IT Manager ? Approve and handle IT vendors used by the ? Ensures successful implementation and rollout of Figure 1 : organizations. organization, AMC, Support agreements, Review various modules of the Hospital Management meetings. System at the hospital. Setup and manage help ? Obtaining competitive prices from suppliers, to desk support for staff within the facility. ? Ensuring equipment interface setup ensure cost effectiveness. and ? Ensuring that software licensing laws are adhered maintenance. to. ? Valuating user needs and system functionality and role ensuring the facilities meet these needs i.e. h) Backup and Security Manager RoleYear 013 2 013 Year 28. Backup and security manager role Coordinate priorities between the IT department and user departments. ? Maintain current and accurate inventory of technology hardware, software and resources.2. Operational role ? Scheduling upgrades and security backups of ? Troubleshoot all technology issues. ? Maintain log and/or list of required repairs and hardware and software systems.013 Year 230 32c) Web Master Rolemaintenance.Volume XIII Issue X Version I D D D D D D D D ) E Volume XIII Issue X Version I D D D D D D D D ) E7. Vendor management role 6. Team leader role ? IT manager's role includes E-business planning, Healthcare IT managers Role and Responsibilities ? Provide network accounts and passwords as 4. Consultant role 3. Web master role particularly in terms of defining the Internet presence of a hospital with all latest informational updates and web support. ? Higher backend E-process and responsibilities range from encrypting , tracking information collected from visitors visiting the sites ( Medical Tourism), developing and monitoring online community tools (social networking), such as message boards, feedback forms, surveys, software and hardware related to Internet. d) Consultant Role required. ? Identify and prepare hardware for disposal when appropriate. ? Ensure hardware is stripped and secured before disposal. IV. List of Abbreviations AMC : Annual Maintenance Contract E-Process : Electronic Process HIS : Hospital Information System IS : Information Systems IT : Information TechnologyD D D D D D D D ) E? Create an IT roadmap and action plan for future growth. ? Provide direction, consulting, approve, administration and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance. ? Involve in testing integrity and performance of various information networks and software applications. 5. Training role ? Control the computer systems budgets and expenditures. b) Operational Role ? IT Manager is responsible for managing the end-to-end IT operations of the hospitals. That include Plan, organize, direct, control and evaluate the operations of information systems and electronic LANs including main locations and remote sites. If harmonious functioning of the IT team. management, and troubleshooting for WAN and ? Manage the requirement of various specialists and ? Provide network design, installation, monitoring, specialists. processing. ? IT managers also serve as consultants to executive level officers when it comes to developing and applying information technology policy and standards. ? IT manager's coordinates with system analysts, computer programmers, developers, support staff and assign priorities during in house software development process. ? IT manager identifies, communicates and implement new technologies to enhance the long-term operational and strategic goals of the hospital. e) Training Role ? Train staff about new and potential use of the system. ? Provide orientation to new users of implemented technology. ? Providing User Training on various business applications and application software. ? Provide individual training and support on request. f) Team Leader Role ? Leads the IT team at the Hospital which comprises of the hardware, networking, software and database LAN : Local Area Network 4. Jeanne W. Ross & Peter Weill. 2002, Six IT decisions your IT people shouldn't make, Harvard Business Review, pp 2-10. 5. Keen, P.G.W.1991. Shaping the future, Harvard Business School Press, Boston, MA. 6. National IT Backbone for Healthcare by Dr. Ajit K. Nagpal Chairman Executive Council, Batra Hospital & Medical Research Center, New Delhi http://www.ehealthonline.org/articles/article-details.a sp [Accessed 24/01/12]. 7. Global Journal of Computer Science and Technology ( WAN : Wide Area Network ((? Regular Periodic review and evaluate how current systems and applications are meeting the needs of the hospital and employees working. Coordinate with all head of the departments within hospital and take their inputs to improve the technology solutions, implementation and adoption.? © 2013 Global Journals Inc. (US)
			© 2013 Global Journals Inc. (US) Global Journal of Computer Science and Technology
		
		
			

				


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		IT Manager's Handbook: Getting your new job done
		
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