@incollection{,
	
					
					
					2C5A5B3656B1EED506B5A41590870C29
				,
	author={{Nipuni SashankaPerera}},
	journal={{Global Journal of Computer Science and Technology}},
	journal={{GJCST}}0975-41720975-435010.34257/gjcst,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}2041320
}

@incollection{b0,
	
	
		,
	title={{Business Process Management: A Comprehensive Survey}}
		,
	author={{
			WM PVan Der Aalst
		}}
	
	
		,
	journal={{ISRN Software Engineering}}
		
			37
			,
	year={2013}
		
	

}

@incollection{b1,
	
	
		,
	title={{Applications of business governanve and the unified BPM cycle in public credit recovery service}}
		,
	author={{
			RDoAbimael
		} and {
			RoquemarNascimento
		} and {
			De Lima
		} and {
			LourençoBaldam
		} and {
			ThalmoCosta
		} and {
			JuniorDe Paiva Coelho
		}}
		
		
		
		
		
	
	
		,
	journal={{Business Process Management Journal}}
		
			26
			1
			
			,
	year={2020}
		
	

}

@incollection{b2,
	
	
		,
	title={{Business process management: public sector implications}}
		,
	author={{
			TRGulledge
		} and {
			RASommer
		}}
		
	
	
		,
	journal={{Business Process Management Journal}}
		
			08
			04
			
			,
	year={2002}
		
	

}

@incollection{b3,
	
	
		,
	title={{Integrating Business Process Management with Public Sector}}
		,
	author={{
			GAPapadopoulos
		} and {
			EKechagias
		} and {
			PLegga
		} and {
			ITatsiopoulos
		}}
		
		
		
	
	
		,
	booktitle={{Proceedings of the International Conference on Industrial Engineering and Operations Management}}
				the International Conference on Industrial Engineering and Operations ManagementParis, France
		
			,
	year={2018}
		
	

}

@incollection{b4,
	
	
		,
	title={{A procedure model for process oriented: E-Government projects}}
		,
	author={{
			JBecker
		} and {
			LAlgermissen
		} and {
			BNiehaves
		}}
		
		
	
	
		,
	booktitle={{Business Process Management}}
				
			,
	year={2006}
			12
			25
		
	

}

@incollection{b5,
	
	
		,
	title={{Business process management capabilities in local governments: A multi-method study}}
		,
	author={{
			BNiehaves
		} and {
			RPlattfaut
		} and {
			JBecker
		}}
		
		
	
	
		,
	journal={{Government Information Quarterly}}
		
			30
			
			,
	year={2013}
		
	

}

@incollection{b6,
	
	
		,
	title={{Business process management in the public sector: explored and future research fields}}
		,
	author={{
			RGabryelczyk
		} and {
			AJurczuk
		}}
		
	
	
		,
	booktitle={{9th Annual Conference of the EuroMed Academy of Business: Innovation, Entrepreneurship and Digital Ecosystems}}
				Poland
		
			,
	year={2016}
		
	

}

@incollection{b7,
	
	
		,
	title={{Advances in business process management implementation based on a maturity assessment and best practice exchange}}
		,
	author={{
			MRohloff
		}}
	
	
		,
	booktitle={{Information Systems and e-Business Management}}
				
			,
	year={2010}
			09
			
		
	

}

@book{b8,
	
	
		,
	author={{
			JJeston
		} and {
			JNelis
		}}
		
		,
	title={{Business Process Management: Practical Guidelines to Successful Implementations}}
				
			,
	publisher={Elsevier}
			,
	year={2006}
		
	

}

@incollection{b9,
	
	
		,
	title={{Business Process Governance}}
		,
	author={{
			MLMarkus
		}}
	
	
		,
	booktitle={{Handbook on Business Process Management}}
				
			,
	year={2010}
			
		
	

}

@incollection{b10,
	
	
		,
	title={{Enterprise System Journal}}
		,
	author={{
			MDas
		}}
		
	
	
		,
	journal={{1105 media inc}}
		
			12
			,
	year={10 2012}
		
	
	,
	note={Accessed 24 March 2020}

}

@incollection{b11,
	
	
		,
	title={{Evolution of the BPM Lifecycle}}
		,
	author={{
			MSzel?gowski
		}}
	
	
		,
	booktitle={{Communication Papers of the Federated Conference on Computer Science and Information Systems}}
				
			,
	year={2018}
		
	

}

@incollection{b12,
	
	
		,
	title={{An Introduction to Mixed Method Research}}
		,
	author={{
			JByrne
		}}
	
	
		,
	journal={{Atlantic Research Centre for family work issues}}
		
			4
			,
	year={2007}
		
	

}

@book{b13,
	
	
		,
	title={{Prioritizing Business Processes Improvement Initiatives: The Seco Tools Case}}
		,
	author={{
			JOhlsson
		} and {
			SHan
		} and {
			FCarpenhall
		} and {
			PJohannesson
		}}
		
		
		
		10.1007/978-3-319-07881-6_18
		
			,
	year={2014}
		
	
	,
	note={The Seco Tools Case}

}

@incollection{b14,
	
	
		,
	title={{The prioritization and categorization method (PCM) process evaluation at Ericsson: a case study}}
		,
	author={{
			JOhlsson
		} and {
			HShengnan
		} and {
			Bouwman
		}}
		
		
	
	
		,
	journal={{Business Process Management Journal}}
		
			23
			02
			
			,
	year={2017}
		
	

}