@incollection{,
	
					
					
					DC732F18E4011FBAA3BEFFCB9A1D44B1
				,
	author={{Fábio EvangelistaSantana} and {Carla Beatriz da LuzPeralta} and {Márcio FontanaCatapan} and {Caren FernandaMuraro} and {Francisca GoedertHeiderscheidt} and {Fernando AntonioForcellini}},
	journal={{Global Journal of Computer Science and Technology}},
	journal={{GJCST}}0975-41720975-435010.34257/gjcst,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}205110
}

@incollection{b0,
	
	
		,
	title={{}}
		
	
	
		,
	journal={{World Health Organization, WHO. World Report on Disability}}
		
			,
	year={2011. Accessed Sep. 13, 2013}
		
	

}

@incollection{b1,
	
	
		,
	title={{Quality-of-life technology for people with spinal cord injuries}}
		,
	author={{
			RACooper
		} and {
			RCooper
		}}
		
	
	
		,
	journal={{Physical Medicine and Rehabilitation Clinics of North America}}
		
			21
			1
			
			,
	year={2010}
		
	

}

@incollection{b2,
	
	
		,
	title={{Quality of life technology: The state of personal transportation}}
		,
	author={{
			LVan Roosmalen
		} and {
			GJPaquin
		} and {
			ASteinfeld
		}}
		
		
	
	
		,
	journal={{Physical Medicine and Rehabilitation Clinics of North America}}
		
			21
			1
			
			,
	year={2010}
		
	

}

@incollection{b3,
	
	
		,
	title={{Participation survey/mobility: psychometric properties of a measure of participation for people with mobility impairments and limitations}}
		,
	author={{
			DGray
		} and {
			HHollingsworth
		} and {
			SStark
		} and {
			KAMorgan
		}}
		
		
		
	
	
		,
	journal={{Archives of Physical Medicine Rehabilitation}}
		
			87
			2
			
			,
	year={2006}
		
	

}

@incollection{b4,
	
	
		,
	title={{Background Document on Disability Prevalence across different diseases and EU countries. Measuring Health and Disability in}}
		,
	author={{
			MLeonardi
		} and {
			JLAyusomateos
		} and {
			JBickenbach
		} and {
			ARaggi
		} and {
			CFrancescutti
		} and {
			MGFranco
		} and {
			NKostanjsek
		} and {
			,SChatterji
		}}
		
		
		
		
		
		
		
	
	
		,
	journal={{Europe}}
		
			,
	year={2004}
			,
	publisher={MHADIE}
		
	

}

@incollection{b5,
	
	
		,
	title={{Accessible rural transportation: an evaluation of the Traveler's Cheque Voucher Program}}
		,
	author={{
			LGonzales
		} and {
			DStombaugha
		} and {
			TSeekinsb
		} and {
			,DKasnitzc
		}}
		
		
		
	
	
		,
	journal={{Community Development. Journal of the Community Development Society}}
		
			37
			
			,
	year={2006}
		
	

}

@book{b6,
	
	
		,
	title={{The Current State of Transportation for People with Disabilities in the United States}}
		
			,
	year={2005}
			,
	address={Washington, DC, USA}
		
		
			National Technical Information Service, NTIS ; National Council on Disability
		
	
	,
	note={Technical Report}

}

@incollection{b7,
	
	
		,
	title={{Information, Communication and Localization Environment for Travelers with Sensory Disabilities in Public Transports, working paper}}
		,
	author={{
			GBaudoin
		} and {
			OVenard
		}}
		
	
	
		,
	booktitle={{Proceedings of 5th International ICST Conference on Communications and Networking}}
				5th International ICST Conference on Communications and NetworkingBeijing, China
		
			
		
	

}

@incollection{b8,
	
	
		,
	title={{Improving the Provision of Public Transport Information for Persons with Disabilities in the Developing World}}
		,
	author={{
			MMashiri
		} and {
			DMaunder
		} and {
			CVenter
		} and {
			ALakra
		} and {
			HBogopane-Zulu
		} and {
			RZukulu
		} and {
			DBuiten
		} and {
			DBoonzaier
		}}
		
		
		
		
		
		
		
	
	
		,
	booktitle={{Proceedings of 24th Annual Southern African Transport Conference}}
				24th Annual Southern African Transport ConferencePretoria, South Africa
		
			,
	year={2005}
			11
			
		
	

}

@incollection{b9,
	
	
		,
	title={{Intelligent urban public transportation for accessibility dedicated to people with disabilities}}
		,
	author={{
			HZhou
		} and {
			KMHou
		} and {
			DZuo
		} and {
			,JLi
		}}
		
		
		
	
	
		,
	journal={{Sensors}}
		
			12
			8
			
			,
	year={2012}
		
	

}

@incollection{b10,
	
	
		,
	title={{Towards large-scale flexible transport services: A practical perspective from the domain of paratransit}}
		,
	author={{
			BFinn
		}}
	
	
		,
	journal={{Research in Transportation Business and Management}}
		
			3
			
			,
	year={2012}
		
	

}

@incollection{b11,
	
	
		,
	title={{Consuming demand incentive of potential carsharing users and its developing policy take shanghai as a case study, working paper}}
		,
	author={{
			YHui
		} and {
			MWang
		}}
		
	
	
		,
	booktitle={{International Conference on Intelligent Computation Technology and Automation}}
				
			,
	year={2010}
			
		
	

}

@incollection{b12,
	
	
		,
	title={{}}
		
	
	
		,
	journal={{IBGE. Demographic census}}
		
			,
	year={2010. Accessed Aug. 10, 2012}
		
		
			Instituto Brasileiro de Geografia e Estatística
		
	

}

@incollection{b13,
	
	
		,
	title={{Subsecretaria Nacional de Promoção dos Direitos da Pessoa com Deficiência}}
		,
	author={{
			Brasil
		}}
	
	
		,
	journal={{Tecnologia Assistiva}}
		
			,
	year={2009}
			,
	publisher={CORDE}
		
	
	,
	note={Comitê de Ajudas Técnicas}

}

@book{b14,
	
	
		,
	title={{Urbis Brasiliae ou sobre cidades do Brasil: inserindo assentamentos urbanos do país em investigações configuracionais comparativas. Doctoral dissertation}}
		,
	author={{
			VA SMedeiros
		}}
		
			,
	year={2006}
			,
	address={Brasília}
		
		
			University of Brasília
		
	

}

@book{b15,
	
	
		,
	title={{Assistive Technologies: Principles and Practices, 2 nd ed}}
		,
	author={{
			AMCook
		} and {
			SHussey
		}}
		
		
			,
	year={1995}
			,
	address={St. Louis, Missouri, Mosby}
		
	

}

@book{b16,
	
	
		,
	title={{Assistive Technology Training in Europe, working paper}}
		,
	author={{
			LAzevedo
		} and {
			HFéria
		} and {
			MNDa Ponte
		} and {
			IWänn
		} and {
			,JRecellado
		}}
		
		
		
		
		
			,
	year={1994}
			4
			,
	address={Heart, Brussels}
		
	

}

@book{b17,
	
	
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	title={{European Commission-DGXIII. Critical factors involved in end-users' education in relation to Assistive Technology}}
		
		
			,
	year={1998. Accessed Sep. 24. 2013}
		
	

}

@incollection{b18,
	
	
		,
	title={{Tailoring to Customers' Needs: Understanding How to Promote an Adaptive Service Experience With Frontline Employees}}
		,
	author={{
			KMWilder
		} and {
			JECollier
		} and {
			DCBarnes
		}}
		
		
	
	
		,
	journal={{Journal of Service Research}}
		
			17
			2
			
			,
	year={2014}
		
	

}

@incollection{b19,
	
	
		,
	title={{Flexible transport services: A new market opportunity for public ransport}}
		,
	author={{
			CMulley
		} and {
			JDNelson
		}}
		
	
	
		,
	journal={{Research in Transportation Economics}}
		
			25
			1
			
			,
	year={2009}
		
	

}

@incollection{b20,
	
	
		,
	title={{Barriers to implementing flexible transport services: An international comparison of the experiences in australia, europe and USA}}
		,
	author={{
			CMulley
		} and {
			JDNelson
		} and {
			RTeal
		} and {
			SWright
		} and {
			,RDaniels
		}}
		
		
		
		
	
	
		,
	journal={{Research in Transportation Business and Management}}
		
			3
			
			,
	year={2012}
		
	

}

@incollection{b21,
	
	
		,
	title={{Intelligent transport systems: The propensity for environmental and economic benefits}}
		,
	author={{
			SGrant-Muller
		} and {
			MarkUsher
		}}
		
	
	
		,
	journal={{Technological Forecasting and Social Change}}
		
			82
			
			,
	year={2014}
		
	

}

@incollection{b22,
	
	
		,
	title={{Modelling uncertainty in the sustainability of intelligent transport systems for highways using probabilistic data fusion}}
		,
	author={{
			BKolosz
		} and {
			SGrant-Muller
		} and {
			,KDjemame
		}}
		
		
	
	
		,
	booktitle={{Environmental Modelling and Software}}
				
			,
	year={2013}
			49
			
		
	

}

@incollection{b23,
	
	
		,
	title={{The effects of taxicab deregulation in rural areas of Sweden}}
		,
	author={{
			AMarell
		} and {
			KWestin
		}}
		
	
	
		,
	journal={{Journal of Transport Geography}}
		
			10
			2
			
			,
	year={2002}
		
	

}

@incollection{b24,
	
	
		,
	title={{Injuries in special transport services-situations and risk levels involving wheelchair users}}
		,
	author={{
			AWretstrand
		} and {
			PBylund
		} and {
			JPetzäll
		} and {
			,TFalkmer
		}}
		
		
		
	
	
		,
	journal={{Medical Engineering and Physics}}
		
			32
			3
			
			,
	year={2010}
		
	

}

@incollection{b25,
	
	
		,
	title={{Biering-Sørensen. Mobility aids and transport possibilities 10-45 years after spinal cord injury}}
		,
	author={{
			FBiering-Sørensen
		} and {
			RBHansen
		} and {
			J
		}}
		
		
	
	
		,
	journal={{Spinal Cord}}
		
			42
			12
			
			,
	year={2004}
		
	

}

@incollection{b26,
	
	
		,
	title={{}}
		,
	author={{
			DRoos
		} and {
			DAlschuler
		}}
		
	
	
		,
	journal={{Paratransit -existing issues and future directions. Transportation}}
		
			4
			4
			
			,
	year={1975}
		
	

}

@incollection{b27,
	
	
		,
	title={{Improving Paratransit Scheduling by Accounting for Dynamic and Stochastic Variations in Travel Time}}
		,
	author={{
			LFu
		}}
	
	
		,
	journal={{Transportation Research Record}}
		
			99
			
			,
	year={1999}
		
	

}

@incollection{b28,
	
	
		,
	title={{User satisfaction with paratransit in competition with motorization in indonesia: Anticipation of future implications}}
		,
	author={{
			TBJoewono
		} and {
			HKubota
		}}
		
	
	
		,
	journal={{Transportation}}
		
			34
			3
			
			,
	year={2007}
		
	

}

@incollection{b29,
	
	
		,
	title={{Riding a bus while seated in a wheelchair: A pilot study of attitudes and behavior regarding safety practices}}
		,
	author={{
			MEBuning
		} and {
			CAGetchell
		} and {
			GEBertocci
		} and {
			SGFitzgerald
		}}
		
		
		
	
	
		,
	journal={{Assistive Technology}}
		
			19
			4
			
			,
	year={2007}
		
	

}

@incollection{b30,
	
	
		,
	title={{A comparison between two main academic literature collections: Web of science and scopus databases}}
		,
	author={{
			AAChadegani
		} and {
			HSalehi
		} and {
			MMYunus
		} and {
			HFarhadi
		} and {
			MFooladi
		} and {
			MFarhadi
		} and {
			NAEbrahim
		}}
		
		
		
		
		
		
	
	
		,
	journal={{Asian Social Science}}
		
			9
			5
			
			,
	year={2013}
		
	

}

@incollection{b31,
	
	
		,
	title={{Analysis of a service project and a development model: An action-research in a road passengers transport company}}
		,
	author={{
			VC GChimendes
		} and {
			CH PMello
		} and {
			AndersonPDe Paiva
		}}
		
		
	
	
		,
	journal={{Gestão e Producão}}
		
			15
			3
			
			,
	year={2008}
		
	

}

@book{b32,
	
	
		,
	title={{Administração de serviços: operações, estratégia e tecnologia da informação}}
		,
	author={{
			JAFitzsimmons
		} and {
			MJFitzsimmons
		}}
		
		
			,
	year={2010}
			,
	publisher={Bookmann}
			,
	address={Porto Alegre}
		
	
	,
	note={6ª ed}

}

@incollection{b33,
	
	
		,
	title={{A critical evaluation of the new service development process}}
		,
	author={{
			SPJohnson
		} and {
			LJMenor
		} and {
			AVRoth
		} and {
			RBChase
		}}
		
		
		
	
	
		,
	booktitle={{New service development: Creating memorable experiences}}
				Thousand Oaks, CA
		
			,
	publisher={Sage Publications}
			,
	year={2000}
			
		
	

}

@book{b34,
	
	
		,
	title={{}}
		,
	author={{
			RGCooper
		} and {
			CJEasingwood
		} and {
			SEdgett
		} and {
			EJKleinschmidt
		} and {
			,CStorey
		}}
		
		
		
		
		
	
	,
	note={What distinguishes the}

}