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}{% \vskip8pt \textcolor{GJMediumGrey}{\rule{\textwidth}{2pt}} \vskip16pt } \usepackage[absolute,overlay]{textpos} \makeatother \usepackage{lineno} \linenumbers \begin{document} \author[1]{Farzan Yahya} \author[2]{Dr. Yasir Hassan} \author[3]{Muazzam Amin} \affil[1]{ The University of Lahore} \renewcommand\Authands{ and } \date{\small \em Received: 2 August 2011 Accepted: 24 August 2011 Published: 6 September 2011} \maketitle \begin{abstract} This research paper focuses on awareness of electronic banking in Pakistan. Electronic banking is today?s need as it provides easy way to monitor an account. It reduces cost and save our precious time. There are also some limitations of e-banking as it requires skills to operate it and passwords can be hacked. This research paper discussed that people of Pakistan are well aware of electronic banking but they are not satisfied with the services provided by the bank and they also feel risk in that service that?s why they trust more on employees. It contains different demographics and their association with research questions. This paper also includes recommendations in which it describes that what strategies the banks should choose to increase the satisfaction of customers. \end{abstract} \keywords{e-banking, SMS banking, ATM.} \begin{textblock*}{18cm}(1cm,1cm) % {block width} (coords) \textcolor{GJBlue}{\LARGE Global Journals \LaTeX\ JournalKaleidoscope\texttrademark} \end{textblock*} \begin{textblock*}{18cm}(1.4cm,1.5cm) % {block width} (coords) \textcolor{GJBlue}{\footnotesize \\ Artificial Intelligence formulated this projection for compatibility purposes from the original article published at Global Journals. However, this technology is currently in beta. \emph{Therefore, kindly ignore odd layouts, missed formulae, text, tables, or figures.}} \end{textblock*} \let\tabcellsep& \section[{INTRODUCTION}]{INTRODUCTION}\par he developments taking place in information and communication technology are increasing competition in financial institutions worldwide. Thus, the deployment of advanced technologies is essential to achieve a competitive edge. In the world of banking, the development of information technology has an enormous effect on development of more flexible payments methods and more-user friendly banking services. Recently, the banking industry was highly affected by the technology evolution that transformed the way banks deliver their services, using technologies such as automated teller machines, phones, the Internet, credit cards, and electronic cash. In line with global trends, electronic banking in Pakistan has been undergoing many changes.\par Electronic banking is a term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution. Electronic banking refers to systems that enable bank customers to access accounts and general information on bank products and services through a personal computer (PC) or other intelligent device. There are many benefits of e-banking as it provides easy way to monitor an account, we can shop, pay bills, buy items at auction, and transfer money from anywhere at any time, it reduces costs, it saves time, and vice versa.\par This study focuses on awareness of electronic banking in Pakistan. Our objectives of this research were to: 1. Check awareness of electronic banking in Pakistan. \hyperref[b1]{2}. Check why people are not aware of electronic banking. 3. Know if the people are aware of electronic banking then to how much extent. \hyperref[b3]{4}. Check whether banks of Pakistan are providing electronic banking or not. This research is important because it tells bankers that how much people in Pakistan are aware of electronic banking and to how much extend. It also tells them to improve their e-banking services in Pakistan. \section[{II.}]{II.} \section[{LITERATURE REVIEW}]{LITERATURE REVIEW}\par According to \hyperref[b12]{Hagel and Hewlin (1997)} the Internet banking became very attractive to customers and lots of banks because the technology is being accepted by them and they can now understand and have information about the complex products. Nowadays banks are also facing a lot of competition and need a high market share and provide better services to its customers so that they can attract the new customers and old customers do not try to leave them.\par The concept of electronic banking has been defined in many ways (e.g. \hyperref[b0]{Daniel, 1999)}. According to \hyperref[b15]{Karjaluoto (2002)} electronic banking is a construct that consists of several distribution channels. \hyperref[b0]{Daniel (1999)} defines electronic banking as the delivery of banks' information and services by banks to customers via different delivery platforms that can be used with different terminal devices such as a personal computer and a mobile phone with browser or desktop software, telephone or digital television. Electronic banking consists of any system that uses electronic signals to replace people or paper. There is already a significant amount of electronics in the traditional demand deposit system; virtually all checks are processed by computer, and banks often settle their obligations for the checks presented to them by an electronic funds transfer. Thornton and White (2001) compared several electronic distribution channels available for banks in US and concluded that customer orientation -towards convenience, service, technology, change, knowledge about computing and the Internet -affected the usage \hyperref[b2]{Howcroft et al., (2002)} found that the most important factors encouraging consumers to use online banking are lower fees followed by reducing paper work and human error, which subsequently minimize disputes \hyperref[b3]{(Kiang et al., 2000)}. It's essential for the banks to have the official bank website providing the possibility to do transactions so that banks can be qualified as providing the online banking services \hyperref[b13]{(Pikkarainen et al., 2004)}. According to \hyperref[b14]{Giglio (2002)} and {\ref Robinson (2000)} for delivering banking products the cheapest delivery channel can be done only through the Online Banking. According to \hyperref[b15]{Karjaluoto et al. (2002)} with the help of online banking services, the branch networks of banks have reduced and also the staff for working in banks and customers are satisfied to use the online banking services as it will save a lot of time and effort to go to branch of bank and perform these transactions. So the main reason behind accepting the online banking a service is the time, cost saving and freedom from the place \hyperref[b16]{(Polatoglu and Ekin, 2001)}.\par Byers and Lederer, (2001) concluded that it was changing consumer attitudes rather than bank cost structures that determines the changes in distribution channels; they added that virtual banks can only be profitable when the segment that prefers electronic media is approximately twice the size of the segment preferring street banks.\par According to theorists \hyperref[b11]{(Walfried et al., 2005}) customer evaluation of the electronic services is influenced by attributions of success and failure in inter personal service situations. The use of electronic banking has removed the banking personnel that facilitate the transactions and has placed additional responsibilities on the customers to transact with the service.\par Although, electronic banking provides many opportunities for the banks, it is also the case that the current banking services provided through Internet are limited due to security concerns, complexity and technological problems \hyperref[b5]{(Sathye, 1999} {\ref : Mols, 1999)} Hewer and Howcroft (1999) used the term trust to describe a measure of risk. \hyperref[b8]{Suganthi et al., (2001)} viewed risk in the context of security concerns and risk in the context of trust in one's bank. Finally, a number of studies found trust and perceived risks have a significant positive influence on commitment \hyperref[b9]{(Bhattacherjee, 2002;} {\ref Mukherjee and Nath, 2003)} and ultimately leads towards overall satisfaction \hyperref[b10]{(Rexha et al., 2003)}.\par III. \section[{METHODOLOGY}]{METHODOLOGY}\par In this research data is conducted by using questionnaire as a data collection instrument, in which questions were asked starting from their command on computer and internet usage, following with the awareness of electronic banking and its types, about the benefits of e-banking and then some questions regarding their bank services and the security provide by these banks. The questionnaire includes close-ended questions and they were on likert scale of utilizing a five point categorical. Sample of 400 respondents was selected to complete the research using simple random sampling technique. \section[{IV.}]{IV.} \section[{EMPIRICAL RESULTS}]{EMPIRICAL RESULTS}\par There is "table 1" which shows gender wise association with research questions: \hyperref[tab_0]{1} shows the different questions and their association with gender. First question is about awareness of electronic banking. Total respondents who answered this question were 396 in which 196 were male respondents and 200 were female respondents. Its result shows that awareness of electronic banking is dependent on gender. Next question was answered by 385 total respondents from which the amount of male and female were 190 and 195 respectively. Its results show that providing e-banking services by banks were Global Journal of Computer Science and Technology Volume XI Issue XVII Version I 14 highly dependent on gender. Third one is about awareness of SMS banking which was answered by 196 male and 195 female respondents. Its result shows that awareness of SMS banking is also dependent on gender. Now the next question is about Internet banking awareness which was answered by 189 male respondents and 198 female respondents and its result shows that awareness of internet banking is dependent on gender. Next question is about awareness of ATM card usage. Total 391 respondents answered that question from which the amount of male and female were 193 and 198 respectively. It results shows that awareness of ATM card usage is not dependent on gender. Now there is a question about Phone banking awareness so total 392 respondents answered that question from which 193 were male and 199 were female and its result shows that phone banking awareness is not dependent on gender. Now the seventh question was asked by respondents about their satisfaction about e-banking services providing by their banks and total 390 answered that question and its result shows that satisfaction about e-banking services providing by banks is depends on gender. Now there is second last question which was answered by 191 male and 195 female respondents and its result shows that satisfaction about security of e-banking providing by banks is not depends on gender. Last question is about the using e-banking service in future and its results are highly dependent on gender. October Now there is a table no.2 which shows the description of the question, "Aware of electronic banking". It shows the amount of respondents from strongly disagree to strongly agree. The highest figures of people are agreed about awareness of e-banking. In male respondents 64 were agree which is 33\% of total male respondents. Likewise, in female respondents 57 were agreeing about it which is 29\% of total females. Now there is a simple bar chart of the table no. 2 which shows clearly that very less amount of people are strongly disagree or disagree, mostly are agree and strongly agree that they know well about e-banking. Now there is a table no. 3 which shows the association of education level with different research questions:\par Chart No. 1 In table no. 3 there is a demographic of education whose relationship with research questions is given in above table. First there is a question about awareness of electronic banking. Total respondents were 384 from which the education of 8 respondents were primary, 7 people had just completed high school, 10 respondents complete their secondary education, 195 were graduate and 164 were post graduate. Its result shows that awareness of electronic banking is highly dependent on education. Secondly there is a question about use of debit or credit cards for online transactions. Total respondents were 376 from which respondents were from different education level which are given on above table. Next question is about awareness of ATM card usage, which is responded by 381 people and its result shows that it depends on education. Next question is about Phone banking awareness, which is answered by 380 people and it result shows that it is not dependent on education. Fifth question is about feeling of risk for hacking of passwords, 378 people responds that and its result tells that it is also not dependent on education and next there question are also not dependent on education. Above table shows the relationship of research questions with age. In first question it is asked about command on computer. This question was answered by total 391 respondents from which from which 91 respondents had age less than 19. The respondents from age group 20-29 were 241 which is highest amount, 30 respondents were from age group 30-39. Respondents who had age 40-49 were 16, 10 respondents' age was lied in 50-59 and only 3 respondents were above 60. Its result shows that having full command on computer is dependent on age. Next question is about involvement in banking transaction which was answered by total 391 respondents and the amount of responses by different age groups are shown in table. Its result shows that involvement in banking transaction is highly dependent on age. Third question is about awareness of usefulness of e-banking which is answered by total 392 respondents and its results shows that it depends on age. Next question is about providing of online technical assistance or 24 hr. helpline which responds by 391 respondents and its results tells that it is also dependent on age. Moreover, there is question about using of debit or credit cards for online transactions which responds by 390 people, which shows the result that it depends on age. Next questions are about awareness of internet banking and phone banking whose result shows they are not dependent on age. Further there is a question about its easy way of monitoring an account which responds by 396 people and its result shows that it depends on age.\par Further there is a question about feeling of risk about hacking of passwords, 392 people respond it and result shows that it is independent to age. Now there is a question about easy access to ATM machine whose result shows that it is highly dependent on age. Satisfaction of e-banking services provided by banks is independent on age. However, Satisfaction of security providing for e-banking by banks is dependent on age. Last question is about trust on bank employees more than e-banking whose result shows that it is also dependent on age. Above table shows the involvement of monthly income with research questions. First there is a question about command on internet usage, 337 respondents answers this question from which 141 respondents had income below 10000, 57 respondents had income between 10001-20000, 36 respondents have income between 20001-30000, 39 had between 30001-40000, 33 had income between 40001-50000 and lastly 31 respondents have income above 50000. Its result shows that command on internet usage is dependent on income. Next one is satisfaction with the speed of their internet connection, 332 people responds this and their income are given in above table respectively. Its result shows that it is also dependent on income. Third question is about awareness of e-banking, 339 responds that question and it results shows that awareness of e-banking is highly dependent on income. Next question is about awareness of internet banking, total 330 respondents answered it and it result shows that it is also dependent on income. Now there is a question that it saves time, total 336 respondents answered it and it result shows that it is dependent on income. Satisfaction with the security of e-banking services is also dependent on income.\par However usage of debit or credit cards for online transaction is not dependent on income. Next one is awareness of SMS banking, 335 people responds this and it results shows that it is also not dependent. Next question is about it cost reduction benefit and it result also shows that it is not dependent on income. Above table shows that, to how much extent people are satisfied or unsatisfied with the security of ebanking provided by their banks. The highest percentage of people are agree about it and overall results shows that people are satisfied with the security of e-banking provided by their banks. \section[{October}]{October}\par Chart No. 3 This is a stacked bar chart of the above table which shows that mostly respondents have income less than Rs. 10, 000. The highest stack is from first bar shows that respondents have neutral point of view.\par V. \section[{CONCLUSION AND}]{CONCLUSION AND}\par ? Banks must emphasize the convenience that online banking can provide to the people, such as avoiding long queue, in order to motivate them to use it. ? Banks must emphasize the cost saving that online can provide to the people, such as reduce transaction cost by use of online banking. \section[{REFERENCES RÉFÉRENCES REFERENCIAS}]{REFERENCES RÉFÉRENCES REFERENCIAS}\begin{figure}[htbp] \noindent\textbf{}\includegraphics[]{image-2.png} \caption{\label{figure2}}\end{figure} \begin{figure}[htbp] \noindent\textbf{}\includegraphics[]{image-3.png} \caption{\label{figure3}}\end{figure} \begin{figure}[htbp] \noindent\textbf{}\includegraphics[]{image-4.png} \caption{\label{figure4}}\end{figure} \begin{figure}[htbp] \noindent\textbf{1} \par \begin{longtable}{P{0.044556451612903225\textwidth}P{0.536391129032258\textwidth}P{0.06512096774193549\textwidth}P{0.05655241935483871\textwidth}P{0.05483870967741935\textwidth}P{0.09254032258064517\textwidth}} \multicolumn{2}{l}{No. Question}\tabcellsep Gender Male\tabcellsep Female\tabcellsep Total\tabcellsep P -values\\ 1\tabcellsep Aware of electronic banking\tabcellsep 196\tabcellsep 200\tabcellsep 396\tabcellsep 0.011\\ 2\tabcellsep Your bank provides electronic banking facility\tabcellsep 190\tabcellsep 195\tabcellsep 385\tabcellsep 0.000\\ 3\tabcellsep Aware of SMS banking\tabcellsep 196\tabcellsep 195\tabcellsep 391\tabcellsep 0.036\\ 4\tabcellsep Aware of INTERNET banking\tabcellsep 189\tabcellsep 198\tabcellsep 387\tabcellsep 0.010\\ 5\tabcellsep Aware of ATM card usage\tabcellsep 193\tabcellsep 198\tabcellsep 391\tabcellsep 0.054\\ 6\tabcellsep Aware of PHONE banking\tabcellsep 193\tabcellsep 199\tabcellsep 392\tabcellsep 0.272\\ 7\tabcellsep Satisfied with the E-banking services provide by\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \tabcellsep bank\tabcellsep 192\tabcellsep 198\tabcellsep 390\tabcellsep 0.008\\ 8\tabcellsep Satisfied with the security of E-banking provide by bank\tabcellsep 191\tabcellsep 195\tabcellsep 386\tabcellsep 0.068\\ 9\tabcellsep Want to use e-banking facilities in future\tabcellsep 194\tabcellsep 197\tabcellsep 391\tabcellsep 0.000\\ Table\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \end{longtable} \par \caption{\label{tab_0}Table 1 :}\end{figure} \begin{figure}[htbp] \noindent\textbf{2} \par \begin{longtable}{P{0.06824817518248175\textwidth}P{0.06204379562043795\textwidth}P{0.1364963503649635\textwidth}P{0.08686131386861314\textwidth}P{0.21094890510948905\textwidth}P{0.07445255474452554\textwidth}P{0.1240875912408759\textwidth}P{0.08686131386861314\textwidth}} \tabcellsep \tabcellsep \tabcellsep \tabcellsep \multicolumn{2}{l}{of electronic banking}\tabcellsep \tabcellsep \\ \tabcellsep \tabcellsep strongly\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \tabcellsep \tabcellsep disagree\tabcellsep disagree\tabcellsep neutral\tabcellsep agree\tabcellsep strongly agree\tabcellsep Total\\ Gender\tabcellsep Male\tabcellsep 13\tabcellsep 28\tabcellsep 46\tabcellsep 64\tabcellsep 45\tabcellsep 196\\ \tabcellsep Female\tabcellsep 31\tabcellsep 32\tabcellsep 53\tabcellsep 57\tabcellsep 27\tabcellsep 200\\ Total\tabcellsep \tabcellsep 44\tabcellsep 60\tabcellsep 99\tabcellsep 121\tabcellsep 72\tabcellsep 396\end{longtable} \par {\small\itshape [Note: © 2011 Global Journals Inc. (US) Global Journal of Computer Science and Technology Volume XI Issue XVII Version I 15 2011]} \caption{\label{tab_1}Table 2 Aware}\end{figure} \begin{figure}[htbp] \noindent\textbf{No} \par \begin{longtable}{P{0.028667790893760536\textwidth}P{0.4529510961214165\textwidth}P{0.09173693086003372\textwidth}P{0.053035413153457\textwidth}P{0.01863406408094435\textwidth}P{0.034401349072512646\textwidth}P{0.07883642495784147\textwidth}P{0.034401349072512646\textwidth}P{0.05733558178752107\textwidth}} \tabcellsep \tabcellsep \multicolumn{5}{l}{3 : Education association with research questions}\tabcellsep \tabcellsep \\ \tabcellsep \tabcellsep \tabcellsep High\tabcellsep \tabcellsep \tabcellsep Post\tabcellsep \tabcellsep \\ \multicolumn{2}{l}{No. Question}\tabcellsep Primary\tabcellsep \multicolumn{3}{l}{School Secondary Graduate}\tabcellsep \multicolumn{3}{l}{Graduate Frequency P-values}\\ 1\tabcellsep Aware of electronic banking\tabcellsep 8\tabcellsep 7\tabcellsep 10\tabcellsep 195\tabcellsep 164\tabcellsep 384\tabcellsep 0.000\\ 2\tabcellsep Use debit or credit cards for online transactions\tabcellsep 8\tabcellsep 6\tabcellsep 8\tabcellsep 191\tabcellsep 163\tabcellsep 376\tabcellsep 0.008\\ 3\tabcellsep Aware of ATM card usage\tabcellsep 8\tabcellsep 7\tabcellsep 10\tabcellsep 193\tabcellsep 163\tabcellsep 381\tabcellsep 0.030\\ 4\tabcellsep Aware of PHONE banking\tabcellsep 8\tabcellsep 7\tabcellsep 10\tabcellsep 194\tabcellsep 161\tabcellsep 380\tabcellsep 0.155\\ 5\tabcellsep Feel risk about hacking of passwords\tabcellsep 8\tabcellsep 7\tabcellsep 10\tabcellsep 192\tabcellsep 161\tabcellsep 378\tabcellsep 0.555\\ 6\tabcellsep Satisfied with the E-banking services provide by bank\tabcellsep 8\tabcellsep 7\tabcellsep 9\tabcellsep 191\tabcellsep 163\tabcellsep 378\tabcellsep 0.269\\ \tabcellsep More trust on the bank\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ 7\tabcellsep employees with communication\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \tabcellsep than E-banking\tabcellsep 8\tabcellsep 7\tabcellsep 10\tabcellsep 191\tabcellsep 163\tabcellsep 379\tabcellsep 0.680\\ 8\tabcellsep Want to use e-banking facilities in future\tabcellsep 8\tabcellsep 7\tabcellsep 9\tabcellsep 192\tabcellsep 163\tabcellsep 379\tabcellsep 0.969\end{longtable} \par \caption{\label{tab_2}Table No .}\end{figure} \begin{figure}[htbp] \noindent\textbf{No} \par \begin{longtable}{P{0.15668745668745668\textwidth}P{0.4182259182259182\textwidth}P{0.01943866943866944\textwidth}P{0.04948024948024948\textwidth}P{0.02650727650727651\textwidth}P{0.0323977823977824\textwidth}P{0.027685377685377682\textwidth}P{0.01884961884961885\textwidth}P{0.02532917532917533\textwidth}P{0.041233541233541234\textwidth}P{0.034164934164934165\textwidth}} \tabcellsep \multicolumn{8}{l}{Table No. 5 : Age association with research questions}\tabcellsep \tabcellsep \\ \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \multicolumn{2}{l}{Age}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ No.\tabcellsep Question\tabcellsep \tabcellsep Below\tabcellsep 20 -\tabcellsep 30 -\tabcellsep 40 -\tabcellsep 50 -\tabcellsep Above\tabcellsep \multicolumn{2}{l}{Frequency P-values}\\ \tabcellsep \tabcellsep \tabcellsep 19\tabcellsep 29\tabcellsep 39\tabcellsep 49\tabcellsep 59\tabcellsep 60\tabcellsep \tabcellsep \\ 1\tabcellsep \multicolumn{2}{l}{Have full command on computer}\tabcellsep 91\tabcellsep 241\tabcellsep 30\tabcellsep 16\tabcellsep 10\tabcellsep 3\tabcellsep 391\tabcellsep 0.034\\ 2\tabcellsep \multicolumn{2}{l}{Involved in banking transactions}\tabcellsep 91\tabcellsep 239\tabcellsep 30\tabcellsep 14\tabcellsep 14\tabcellsep 3\tabcellsep 391\tabcellsep 0\\ 3\tabcellsep \multicolumn{2}{l}{Awareness of usefulness of electronic banking}\tabcellsep 91\tabcellsep 238\tabcellsep 30\tabcellsep 16\tabcellsep 14\tabcellsep 3\tabcellsep 392\tabcellsep 0.004\\ 4\tabcellsep \multicolumn{2}{l}{Your Banks provides online technical assistance or 24 helpline}\tabcellsep 88\tabcellsep 240\tabcellsep 30\tabcellsep 16\tabcellsep 14\tabcellsep 3\tabcellsep 391\tabcellsep 0.002\\ 5\tabcellsep \multicolumn{2}{l}{Use debit or credit cards for online transactions}\tabcellsep 90\tabcellsep 237\tabcellsep 30\tabcellsep 16\tabcellsep 14\tabcellsep 3\tabcellsep 390\tabcellsep 0\\ 6\tabcellsep \multicolumn{2}{l}{Aware of INTERNET banking}\tabcellsep 91\tabcellsep 238\tabcellsep 29\tabcellsep 14\tabcellsep 14\tabcellsep 3\tabcellsep 389\tabcellsep 0.443\\ 7\tabcellsep Aware of PHONE banking\tabcellsep \tabcellsep 91\tabcellsep 240\tabcellsep 30\tabcellsep 16\tabcellsep 14\tabcellsep 3\tabcellsep 394\tabcellsep 0.105\\ 8\tabcellsep \multicolumn{2}{l}{It provides easy way to monitor a account}\tabcellsep 91\tabcellsep 242\tabcellsep 30\tabcellsep 16\tabcellsep 14\tabcellsep 3\tabcellsep 396\tabcellsep 0.019\\ 9\tabcellsep \multicolumn{3}{l}{Feel risk about hacking of passwords 91}\tabcellsep 239\tabcellsep 30\tabcellsep 16\tabcellsep 13\tabcellsep 3\tabcellsep 392\tabcellsep 0.089\\ 10\tabcellsep \multicolumn{2}{l}{Have easy access to ATM machine}\tabcellsep 88\tabcellsep 240\tabcellsep 30\tabcellsep 16\tabcellsep 13\tabcellsep 3\tabcellsep 390\tabcellsep 0\\ 11\tabcellsep Satisfied services provide by bank with the\tabcellsep E-banking\tabcellsep 90\tabcellsep 240\tabcellsep 30\tabcellsep 16\tabcellsep 13\tabcellsep 3\tabcellsep 392\tabcellsep 0.347\\ 12\tabcellsep \multicolumn{2}{l}{Satisfied with the security of E-banking provide by bank}\tabcellsep 89\tabcellsep 239\tabcellsep 28\tabcellsep 16\tabcellsep 13\tabcellsep 3\tabcellsep 388\tabcellsep 0.004\\ 13\tabcellsep \multicolumn{2}{l}{More trust on the bank employees with communication than E-banking}\tabcellsep 90\tabcellsep 241\tabcellsep 30\tabcellsep 16\tabcellsep 13\tabcellsep 3\tabcellsep 393\tabcellsep 0.036\\ \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep . 4\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \tabcellsep \tabcellsep \tabcellsep \multicolumn{6}{l}{Feel risk about hacking of passwords}\tabcellsep \tabcellsep Total\\ \tabcellsep \tabcellsep strongly\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \tabcellsep Education level\tabcellsep disagree\tabcellsep \multicolumn{2}{l}{disagree}\tabcellsep neutral\tabcellsep \multicolumn{2}{l}{agree}\tabcellsep \multicolumn{2}{l}{strongly agree}\tabcellsep \\ \tabcellsep Primary\tabcellsep 0\tabcellsep 1\tabcellsep \tabcellsep 1\tabcellsep 2\tabcellsep \tabcellsep 4\tabcellsep 8\tabcellsep \\ \tabcellsep High school\tabcellsep 0\tabcellsep 0\tabcellsep \tabcellsep 2\tabcellsep 2\tabcellsep \tabcellsep 3\tabcellsep 7\tabcellsep \\ \tabcellsep Secondary\tabcellsep 0\tabcellsep 2\tabcellsep \tabcellsep 5\tabcellsep 1\tabcellsep \tabcellsep 2\tabcellsep 10\tabcellsep \\ \tabcellsep Graduate\tabcellsep 11\tabcellsep 26\tabcellsep \tabcellsep 59\tabcellsep 57\tabcellsep \tabcellsep 39\tabcellsep \multicolumn{2}{l}{192}\\ \tabcellsep Post graduate\tabcellsep 6\tabcellsep 31\tabcellsep \tabcellsep 39\tabcellsep 46\tabcellsep \tabcellsep 38\tabcellsep \multicolumn{2}{l}{160}\\ \multicolumn{2}{l}{Total}\tabcellsep 17\tabcellsep 60\tabcellsep \tabcellsep 106\tabcellsep \multicolumn{2}{l}{108}\tabcellsep 86\tabcellsep \multicolumn{2}{l}{377}\\ \tabcellsep \multicolumn{4}{l}{In this table results shows that mostly people}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \multicolumn{5}{l}{are graduate whose percentage is 51\% percentage of}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \multicolumn{5}{l}{total respondents in which highest percentage of people}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \multicolumn{5}{l}{have neutral point of view about that. Following is the}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \multicolumn{5}{l}{table no. 5 which shows the association of age with}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \multicolumn{2}{l}{different research questions:}\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \end{longtable} \par \caption{\label{tab_3}Table No}\end{figure} \begin{figure}[htbp] \noindent\textbf{6} \par \begin{longtable}{P{0.1497159090909091\textwidth}P{0.12073863636363637\textwidth}P{0.19318181818181818\textwidth}P{0.08210227272727272\textwidth}P{0.08210227272727272\textwidth}P{0.12556818181818183\textwidth}P{0.09659090909090909\textwidth}} \tabcellsep \tabcellsep \multicolumn{3}{l}{Aware of PHONE banking}\tabcellsep \tabcellsep \\ \tabcellsep strongly\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ \tabcellsep disagree\tabcellsep disagree\tabcellsep neutral\tabcellsep agree\tabcellsep strongly agree\tabcellsep Total\\ <19\tabcellsep 3\tabcellsep 14\tabcellsep 26\tabcellsep 28\tabcellsep 20\tabcellsep 91\\ 20-29\tabcellsep 21\tabcellsep 37\tabcellsep 45\tabcellsep 72\tabcellsep 65\tabcellsep 240\\ 30-39\tabcellsep 2\tabcellsep 2\tabcellsep 4\tabcellsep 10\tabcellsep 12\tabcellsep 30\\ 40-49\tabcellsep 0\tabcellsep 3\tabcellsep 5\tabcellsep 2\tabcellsep 6\tabcellsep 16\\ 50-59\tabcellsep 2\tabcellsep 1\tabcellsep 5\tabcellsep 1\tabcellsep 5\tabcellsep 14\\ 60>\tabcellsep 1\tabcellsep 0\tabcellsep 2\tabcellsep 0\tabcellsep 0\tabcellsep 3\\ Total\tabcellsep 29\tabcellsep 57\tabcellsep 87\tabcellsep 113\tabcellsep 108\tabcellsep 394\end{longtable} \par \caption{\label{tab_4}Table 6 Age}\end{figure} \begin{figure}[htbp] \noindent\textbf{No} \par \begin{longtable}{P{0.26927480916030533\textwidth}P{0.2498091603053435\textwidth}P{0.055152671755725184\textwidth}P{0.0648854961832061\textwidth}P{0.0616412213740458\textwidth}P{0.08110687022900763\textwidth}P{0.0681297709923664\textwidth}} \tabcellsep \tabcellsep \tabcellsep . 8\tabcellsep \tabcellsep \tabcellsep \\ \tabcellsep \multicolumn{5}{l}{Satisfied with the security of E-banking provide by bank}\tabcellsep \\ \tabcellsep strongly\tabcellsep \tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ Monthly Income\tabcellsep disagree\tabcellsep disagree\tabcellsep neutral\tabcellsep agree\tabcellsep strongly agree\tabcellsep Total\\ <10000\tabcellsep 10\tabcellsep 19\tabcellsep 53\tabcellsep 40\tabcellsep 17\tabcellsep 139\\ \multicolumn{2}{l}{10001-20000 3}\tabcellsep 6\tabcellsep 12\tabcellsep 16\tabcellsep 19\tabcellsep 56\\ \multicolumn{2}{l}{20001-30000 2}\tabcellsep 1\tabcellsep 5\tabcellsep 17\tabcellsep 11\tabcellsep 36\\ \multicolumn{2}{l}{30001-40000 0}\tabcellsep 5\tabcellsep 4\tabcellsep 22\tabcellsep 8\tabcellsep 39\\ \multicolumn{2}{l}{40001-50000 5}\tabcellsep 4\tabcellsep 5\tabcellsep 11\tabcellsep 7\tabcellsep 32\\ 50001>\tabcellsep 2\tabcellsep 5\tabcellsep 6\tabcellsep 8\tabcellsep 7\tabcellsep 28\\ Total\tabcellsep 22\tabcellsep 40\tabcellsep 85\tabcellsep 114\tabcellsep 69\tabcellsep 330\end{longtable} \par \caption{\label{tab_5}Table No}\end{figure} \footnote{© 2011 Global Journals Inc. (US)} \footnote{OctoberAwareness of Electronic Banking In Pakistan} \footnote{© 2011 Global Journals Inc. (US) Global Journal of Computer Science and Technology Volume XI Issue XVII Version I 16 2011 October Awareness of Electronic Banking In Pakistan} \footnote{© 2011 Global Journals Inc. (US) Global Journal of Computer Science and Technology Volume XI Issue XVII Version I 17 2011 October Awareness of Electronic Banking In Pakistan} \footnote{© 2011 Global Journals Inc. (US) Global Journal of Computer Science and Technology Volume XI Issue XVII Version I} \footnote{OctoberAwareness of Electronic Banking In Pakistan © 2011 Global Journals Inc. (US)} \footnote{© 2011 Global Journals Inc. (US) Global Journal of Computer Science and Technology Volume XI Issue XVII Version I 21} \footnote{© 2011 Global Journals Inc. (US) Global Journal of Computer Science and Technology Volume XI Issue XVII Version I 22} \backmatter \subsection[{RECOMMENDATIONS}]{RECOMMENDATIONS}\par In conclusion it is stated that Electronic banking is very useful and today's need as it provides easy way to monitor your account. However, results of this research show that most of the people of Pakistan are well aware of electronic banking but they are not satisfied with the e-banking services providing by banks of Pakistan. They want improvement in security level and services of electronic banking. That's why they trust more on employees than e-banking.\par It is recommended that in a country like Pakistan, there is need for providing better and customized services to the customers. Banks should introduce better technologies and methods that might contain little risk. There are some strategies should be applied by banks.\par ? 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