Abstract

This paper presents an activity model that addresses the responsibilities among different C-level Officers in any IT-reliant systems in organizations. The activity model provides an integrated set of actions that extend and clarify the work system framework and related work system concepts, thereby helping in understanding, analyzing, and designing technical and sociotechnical systems. The activity model is an advance step toward an enhanced work system approach that is quickly accessible, understandable and clear visualization to business professionals, is more rigorous than most current applications of work system concepts, and can be linked more directly to precise, highly detailed analysis and design approaches for IT professionals. Specification of the activity model clarifies ambiguities in the work system framework and forms a clearer conceptual basis for tools and methods that could improve communication and collaboration between business and IT professionals through e-Media.