Abstract

Weill and Ross (2008) describe IT governance as a messy process, "IT governance can be messy, but good governance arrangements enable individuals representing an enterprises conflicting goals to reconcile their views to the enterprise's benefit." (p. 1). This is a process that must involve the CIO or highest ranking IT manager. This is one area where the role of the CIO has changed over time, to share a role in governance with others in upper management. On the issue of true IT governance and best practices, the CIO plays the principle role. The CIO must understand the expectations of the management team and also know the limitations of the IT resources and how best to meet the management teams needs within existing or available limitations or capabilities. I see IT governance as a function of structure or procedure that is related to organizational structure. Following a set of best practices would help Alcon. (Dube, Bernier,