NWONYE CHUKWUNOSO. On the M/M/c/N Call Center Queue Modeling and Analysis. Global Journal of Computer Science and Technology, [S. l.], v. 13, n. C10, p. 29–46, 2013. Disponível em: https://computerresearch.org/index.php/computer/article/view/281. Acesso em: 5 may. 2024.