Integration of Knowledge Management System in Telecommunication: A Case Study of Saudi Telecom

Abstract

Accelerated business growth has pushed telecommunication companies to implement knowledge management systems to systematically manage knowledge created within the organization. This helps them to retain their competitive edge in the rapid changing telecom sector. This study plan to explore the emerging role of Knowledge Management (KM) system in telecommunication industry. Moreover it also encompasses KM issues related to people and technology in telecom sector. The results of this study are based on field interviews /observations and will be compared with existing body of research in the field.