Abstract

This research paper focuses on awareness of electronic banking in Pakistan. Electronic banking is today2019;s need as it provides easy way to monitor an account. It reduces cost and save our precious time. There are also some limitations of e-banking as it requires skills to operate it and passwords can be hacked. This research paper discussed that people of Pakistan are well aware of electronic banking but they are not satisfied with the services provided by the bank and they also feel risk in that service that2019;s why they trust more on employees. It contains different demographics and their association with research questions. This paper also includes recommendations in which it describes that what strategies the banks should choose to increase the satisfaction of customers.